Privacy Policy

1. Overview

This Privacy Policy describes how Flyhost (WEBUGGLE INTERNET PVT. LTD.) ("we", "us", or "our"), operating the website flyhost.in, collects, uses, and shares information about you when you use our services, including web hosting, domain registration, VPS, SSL, and related products.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account registration: Name, email address, phone number, billing address, and password.
• Payment information: Credit/debit card details, UPI, net banking, or wallet details — processed securely via PCI-DSS compliant payment gateways. We do not store full card numbers.
• Domain registration: Name, address, email, and phone number required by ICANN/registry for WHOIS records (protected by free WHOIS Privacy where eligible).
• Support communications: Messages, tickets, chat logs, and attachments you send us.
• Identity verification: Government-issued ID may be required for certain domain extensions or as required by law.

2.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps.
• Device data: Device type, screen resolution, and browser settings.
• Usage data: Feature interactions, clicks, and navigation patterns on our website.
• Cookies and similar technologies: See Section 5 for details.

2.3 Information from Third Parties

We may receive information about you from payment processors, fraud-prevention services, or publicly available sources such as domain WHOIS databases.

3. How We Use Your Information

We use the information we collect to:

• Provision, maintain, and improve our hosting, domain, and related services.
• Process payments and send invoices, receipts, and renewal reminders.
• Respond to support tickets, live chat, and email enquiries.
• Send service notifications — maintenance alerts, security notices, and downtime updates.
• Send promotional communications about our services (you may opt out at any time).
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Comply with legal obligations, including tax, regulatory, and law-enforcement requirements.
• Analyse usage patterns to improve our website and service quality.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Domain registries and ICANN: Required for domain registration; WHOIS privacy hides your data from public WHOIS where eligible.
• Payment processors: Razorpay, PayU, and similar gateways to process transactions securely.
• Infrastructure providers: Data centres, CDN providers, and cloud vendors that help us deliver services — all bound by data-processing agreements.
• Analytics services: Aggregated, anonymised usage data with analytics providers.
• Legal and regulatory authorities: When required by Indian law (IT Act 2000, CERT-In directives) or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Essential cookies: Maintain your login session and shopping cart.
• Preference cookies: Remember your theme (dark/light) and currency settings.
• Analytics cookies: Understand how visitors use our site (e.g., Google Analytics with IP anonymisation).
• Marketing cookies: Measure effectiveness of our advertisements.

You can control cookies through your browser settings. Disabling essential cookies may impair service functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained while your account is active and for 3 years after closure, as required for legal and tax purposes.
• Billing records: Retained for 7 years as required under Indian tax law.
• Support tickets: Retained for 2 years after resolution.
• Server logs: Retained for 90 days, or longer if required by CERT-In regulations.

7. Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Two-factor authentication (2FA) available for all accounts.
• Regular security audits and vulnerability assessments.
• PCI-DSS compliant payment processing (we never store raw card data).

No system is 100% secure. If you believe your account has been compromised, contact us immediately at support@flyhost.in.

8. Your Rights

Under applicable Indian law and as a matter of policy, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information via your client area.
• Deletion: Request deletion of your data, subject to legal retention obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-out: Unsubscribe from marketing emails via the link in any email or by contacting support.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any right, email support@flyhost.in with "Privacy Request" in the subject line. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, requests, or complaints: